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A ticketing system allows you to check the status of various tasks: RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

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This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason.

There's also chapter filled with suggested uses for RT inside your organization.

RT Essentials - O'Reilly Media

No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--"RT Essentials" helps you use RT to provide order when you need it most. Before founding Best Practical, Jesse worked as the systems lead for a now-defunct dotcom and a software designer at Microsoft. Robert Spier is a software engineer who has been working with RT for almost 7 years. When not managing other engineers at his day job, he moonlights as Best Practical's lead trainer, and maintains the perl.

Dave Rolsky is a programmer, author, and activist with a background in music composition, and an obsession with Hong Kong films and the works of author Gene Wolfe.

Project Management: How to Run Team Meetings

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